Complaints

Complaints, representation & compliments

Posted on March 5, 2013. Filed under: Complaints, Generic Issues |

Definition

Every local authority should have a procedure for considering any representations (including any complaints) which are made to them by a member of the public, or anyone acting on their behalf. This should relate to the discharge of, or any failure to discharge, any of their social care functions in respect of that person or body.

Policies and legislation

• The Local Government Act 1974
• Regulatory Reform (Collaboration between Ombudsmen) Order 2007
• The Local Government and Public Involvement in Health Act 2007
• Explanatory memorandum to The local authority social services and national health service Complaints (England) regulations 
• Local Authority Social Services (Complaints Procedure) Order 1990

Good practice examples

• Your views about social care services in Staffordshire (leaflet)

Useful links

• The Local Government Ombudsman
• Scottish Public Services Ombudsman