Posted on March 6, 2013. Filed under: Adult's Services, Personalisation |


Personalisation was developed in response to the growing older population, and the higher standards that we all expect out of social care. It is about transforming adult social care in Britain to enable service users to have more choice and control in their lives, and understanding that individuals have hopes and aspirations beyond their social care needs.

It puts the person at the very centre of their services, and takes into account everything that is going on their lives, from benefits they may be entitled to, to the informal support they may be receiving from family and friends. It enables people to make decisions for themselves, and to have access to information and support when they need it.

It is often referred to as the biggest change since the introduction of the welfare state, and is certainly the biggest change since the introduction of the Community Care Act in 1996. It is about introducing a change that affects the whole social care system, right from before people even need support.

Personalisation comes in 4 parts:

  • Early Intervention and Prevention – Introducing more preventative services and ensuring people stay independent and healthy, without the need for intensive social care services.
  • Universal Services – Ensuring that good advice and information about services is universally available, and that public services are accessible to all.
  • Social Capital – Developing interdependent communities and local services.
  • Choice and Control – Giving people more choice and control in their lives through the introduction of Self Directed Support and Personal Budgets.

Policies and legislation

Good practice examples

Useful links


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