Complaints, representation & compliments

Posted on March 5, 2013. Filed under: Complaints, Generic Issues |

Definition

Every local authority should have a procedure for considering any representations (including any complaints) which are made to them by a member of the public, or anyone acting on their behalf. This should relate to the discharge of, or any failure to discharge, any of their social care functions in respect of that person or body.

Policies and legislation

Good practice examples

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