Social media

Social media

Posted on March 5, 2013. Filed under: Generic Issues, Social media |

Good practice examples

Salford City Council’s approach to social media guidance has been to have a relatively light touch and this has been adopted by adult social care. The reason for using the corporate guidance is that we are trying to encourage our ‘customers’ to have as normal a life as possible and to be active citizens. We are concerned that if we add in extra safeguards, then we are in danger of negating the benefits of social media. We haven’t had any experiences of people really ‘mis-using’ social media but we have had some online discussions, where citizens have disagreed with each other. We want to encourage this, which means not being afraid of what people might say and also trusting people and accepting that we might get criticised. You can look at the guidance we have on the internet at and also all the guidance we have for staff on the intranet which has been made available in the resources section below.

Useful links

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